Be Ready For Anything
Make sure you’re getting the most out of your citadel networks solution by taking advantage of the comprehensive technical support offered by citadel, or your local citadel-trained specialist
Citadel Networks Support Plans
Our valuable professional expertise in implementation, upgrade and training for our Clients, along with a proven methodology and great commitment, makes CITADEL Networks an unbeatable alternative to help desk and support services.
During the term of the service contract, CITADEL Networks provides remote support service for the correct functioning of implemented applications and customizations developed CITADEL Networks.
Additionally, CITADEL Networks includes a Help Desk for Users, allowing them to evacuate doubts and make the best use of software tools.
The objectives of CITADEL Networks Help Desk are:
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Assist in using the implemented applications.
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Supply of technical assistance and general information in all aspects of the service.
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Solution of problems within an acceptable time frame.
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Continuous improvement of the service through User interaction and feedback.
Unlimited Plan
Full support for an unlimited number of technical support incidents throughout the year.
Limited Plan
Select coverage for a fixed number of pre-paid technical support incidents over the course of a year.